Frequently Asked Questions
+Is your service available outside London?
Our 24 hour delivery service is not available outside of London, but on request you can contact us and we can make arrangements for you. Delivery and packaging fees will apply.
+Do you deliver outside of London?
Yes, you can make an order online order and we will make arrangments for your order to be delivered to your nearest Collect+ store.
+How far outside London do you offer a 24/7 delivery Service?
We only cover the Greater London area from Zone 1-4, 24 hours a day, 7 days a week. Depending on availability we are sometimes able to deliver to Zone 4 +. For more information on delivery areas please click here.
+Are you able to cater for events?
Yes we are. Depending on the size of the event, we would need adequate notice.
+Will the cardholder need to be present when the items are delivered?
Yes, we need to see the card used for payment and ID to show that you are over 18. Unless items are purchased as a gift, please see terms and conditions for conditions of this purchase.
+Can I send an Item as a gift?
Yes, but we will require the card holder proof of age and address emailed to us. Further to this on delivery the recipient will need to show ID to prove they are over 18 also.
+Is there a delivery charge?
Yes, Delivery fee across Greater London is a fixed rate of £5.99. Outisde of London will be charged £7.50. If your order exceeds 10 bottles/items, please contact us.
+What happens if I miss my delivery?
We can rearrange your delivery for you, however extra charges will be incurred. We do try our best and wait 15 minutes. Alternatively, we can refund you for your order minus the deposit of 20% of the total order.
+Do you offer telephone orders?
No, all orders should be made via the website. We do have 24 hour telephone lines which you may call for information.
+Can I pay in Cash?
We prefer all orders to be paid online.
+How long does it take to receive my item/s?
We aim to deliver as soon as possible, unless stated otherwise. If you have made an online order, please expect your item to be delivered to your nearest Collect+ store within 3-5 working days.
+Do you have a collection service?
+What if there is something we want that is not on your site?
Please email us email@example.com with the details of the items and we will let you know if we can cater for your request.