Any use by you of the website operated by Alcohol Concierge LTD at www.alcoholconcierge.co.uk (the “Site”) is conditional upon your acceptance of these Terms & Conditions, including our Privacy Statement. We reserve the right to amend these Terms & Conditions from time to time without notice and at our discretion. It is your responsibility periodically to review this page for updates to these Terms & Conditions, which shall come into effect once posted. Your continued use of the Site will be deemed acceptance of these Terms & Conditions, including our Privacy Statement.
Alcohol Concierge offers Premium and all other standards of Liquors, 24 hour 7 days a week delivery service. We sell most spirits, champagne, and selected beers and wines.
All trademarks, service marks and trade names of Alcohol Concierge used in the site are trademarks or registered trademarks of Alcohol Concierge.
General
Before confirming your order please;
Read through these terms and conditions (the ‘Conditions’) and in particular our cancellations and returns policy and limitation of our liability and your indemnity.
Print a copy for future reference.
Read our privacy policy regarding your personal information.
Know that we do not sell to anyone who isn’t at the age 18 years old or above.
Be aware that if you the Buyer click confirm, you agree to be legally bound by the Terms and Conditions. You will not be able to proceed with you purchase with accepting that you have read and agreed to these terms and conditions. We will ask you to agree to the terms and conditions before every purchase as they may get modified or amended and posted on the website.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on the website at the time you place your order.
We have the right to change the domain address of the Website and any services, products, product prices, product specifications and availability at any time.
All contracts are concluded and available in English only.
These Terms are only available in the English language.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these Conditions or of any other term of a Contract shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 3.
Any Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
All communication would be done electronically. Communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
Our website is only for the use of customers resident in England, Wales, Scotland and Northern Ireland (the United Kingdom).
All orders are subject to acceptance and availability. If any Goods ordered are not available, you will be notified by email and you will have the option either to wait until the item is available or to cancel your order. It is your responsibility to provide us with a valid email address and contact number so that we can contact you if necessary.
These terms and conditions shall prevail over any terms put forward by the Buyer.
You warrant that you will only use the Website in accordance with these Terms and only for lawful purposes and in a lawful manner.
Orders
To be eligible to purchase the Goods on this Website and lawfully enter into and form contracts with us, you must:
Be 18 years of age or over, with Photo Identification.
Be legally capable of entering into a binding contract.
Provide full details of a delivery address in the United Kingdom.
If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website.
We will not take payment until your order has been processed. When we do take payment and dispatch your order, the completion of the contract between us will take place.
We reserve the right to cancel any order for any reason.
For an order to be complete you must give us all the information required to process the order.
You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods ordered by you from the Website.
Goods ordered specially for you cannot be returned for any reason. These are bottle that we do not display on our list.
Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including VAT and the cost of delivery.
Delivery
To be eligible to receive a delivery, you must:
Have a valid delivery address and the card holder must be registered to this address. Orders may be sent to another address but you may be required to send extra documentation.
Have Photo Identification available if the courier requests it before you receive your purchase is handed over.
Ensure the delivery is signed for by an over 18 year old adult with Identification.
Alcohol Concierge endeavors to dispatch orders in the fastest possible time and in the order in which they are placed.
Deliveries are made by courier, you will receive electronic communication to let you know when your order is dispatched and an estimated arrival time.
We will only deliver to an address in the United Kingdom.
Please ensure that you make sure that you are home or let us know when the best delivery time is. We will not guarantee to send the order again on the same day. You will have to wait until the following day and will be charged delivery fees.
We will only wait 15 minutes after the estimated arrival time.
However, we will not be liable to you for any delay in the delivery of your order.
All deliveries should be checked before signing to agree that you have received your purchase as requested.
For Christmas deliveries, we recommend that you check our website for update in information on last delivery dates and the delivery process.
We will endeavor to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery times between 24th December to 26th December.
It is your responsibility to tell us about any special delivery requirements or access issues when we phone you to schedule your delivery.
The Goods will be at your own risk and responsibility from time of delivery.
Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including VAT and the cost of delivery.
You are entitled to send an order as a gift, but to do this you must ensure;
You follow the order clause 2.
The recipient must be over 18 years of age.
You provide the recipient’s name, address and Date of birth prior to delivery.
Photo identification will present on delivery.
Prices & Payment
All prices on our website and brochures include VAT.
Payments can be made via our PayPal service or direct bank transfer.
Our website and processes are secure.
Payment will be debited and cleared from your account before the dispatch of the Goods to you.
When you pay for your order by card, we carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.
By confirming your order you accept these conditions;
That all the details filled out to make a purchase of our good are correct and that the method of payment is your own and has sufficient funds available to cover the cost of the goods.
That the goods that are purchased by you are for your own private or domestic use and not for the purpose for resale.
Authorise us to transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention.
We will notify you via electronic communication if there are any issues with the payment.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.
We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.
These terms and conditions relate to all promotions, competitions, offers and discount codes (unless otherwise stated).
Only one promotional code or offer can be used per order.
Maximum pre-discount spend limit of £500 applies per order.
A promotion code can’t be used after an order has been placed.
Every offer, promotion, discount code or competition would have any expiry date unless stated otherwise.
Order Process & Formation Of A Contract
All orders are subject to;
Availability, if any Good ordered are not available for whatever reason you will be notified electronically and be given the option to cancel the order, change the item or wait until your current item is available.
Acceptance, it is your responsibility to provide us with all the correct details to pass our security checks and you need to ensure that you enter valid contact details such as email and contact number so that we can contact you if necessary.
Any order placed by you constitutes an offer to purchase the Goods from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.
It is your responsibility to ensure that all the details provided are entered accurately by you during the order process. If not we will not accept you order.
You agree that the acknowledgement receipt of your order is just confirmation of what you have request and not acceptance of your offer to purchase the Goods ordered by you from the website.
A contract between you and us (the ‘Contract’) incorporating these Conditions will only subsist after we have debited your payment card and have confirmed that we have dispatched the Goods or made them available to be downloaded. We will send you an email to confirm this (a ‘Confirmation Notice’). The Confirmation Notice will amount to an acceptance of your offer to buy the Goods from us. The Contract will only be formed when we send you the Confirmation Notice (whether or not you receive it).
You must check that the details contained in the Confirmation Notice are correct and you should print out and keep a copy of it.
The Contract will relate only to the Goods stated in the Confirmation Notice. We will not be obliged to supply any other Goods which may have been part of your order until we have sent you a separate Confirmation Notice relating to it.
You will be subject to the version of our policies and Conditions in force at the time that you order the Goods from us, unless;
Any change to those policies or these Conditions is required to be made by law or governmental authority.
We notify you of any change to our policies or these Conditions before we send you the Confirmation Notice, in which case, we are entitled to assume that you have accepted it, unless we receive written notification from you to the contrary within seven working days of receipt of the Confirmation Notice.
Distance Selling Regulations
Under the Distance Selling Regulations you have a ”cooling off” period of seven working days (beginning the day after delivery of your order) to cancel your order and receive a full refund, excluding delivery costs.
Cancellation & Returns
Cancelling a order
You have the right to cancel your order before you receive the confirmation notice. Cancellation needs to be in writing, and sent to us via email to info@alcoholconcierge.co.uk stating your order number, name, address and a list of the items you wish to cancel.
You have the right to cancel your order prior to receiving the goods, once you provide us with a written letter of cancellation or if you have received your order. The written letter of cancellation needs to be sent to us within 7 days of you receiving the order. The cancellation notice can be sent to us via email to info@alcoholconcierge.co.uk stating your order number, name, address and a list of the items you wish to cancel.
Upon receiving your cancellation notice, we will contact you and provide details of the way you must return the Goods and other relevant instructions. You must then immediately return the Goods to us at your own cost and risk. We reserve the right, at our option, to collect the Goods from you. If we wish to collect the Goods we will notify you of when they will be collected by us. We will charge you for the cost of collecting the Goods and will deduct this from any sum owed by us to you.
The goods must be returned to us in the same condition in which you received them until such time as the Goods are confirmed by us. The Goods must be in their original packaging and provide the original invoice. You have a legal obligation to take reasonable care of the Goods whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
All refunds will be returned back to the method of payment used to make the original purchase within 30 days (excluding the delivery cost and the return fee which is half the price of the delivery charges).
Changing your order
If you wish to make a change to your order this will need to be in writing. The Modification notice needs to be sent to us via email to info@alcoholconcierge.co.uk, before you receive confirmation of your delivery. You must quote your order number, name, address and a list of the Goods you wish to cancel and the new Goods that you wish to replace them with. The change will only happen if we have the stock and you receive a confirmation email from us that confirms the change.
Exception to right of cancel
You will not have a right to cancel an order for any goods or services purchased from us, in the following situations:
The Contract is for goods which are bespoke or have been personalised or which may deteriorate.
The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us.
Damaged, faulty or wrongly delivered goods
We will offer you a refund of the full purchase price, including the cost of delivery for sending the goods to you, and the cost incurred by you in returning the Goods to us, if it:
Has been damaged in transit.
Is in a faulty condition.
Has been delivered to you in error.
Alternatively, at your option, you can opt of a replacement of the Goods; whether it is the same item or another (subject to stock availability) once it meets our returns policy.
Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return the Goods to us.
In order to claim a refund or replacement item please send us a cancellation notice as soon as you become aware of a problem and no later than 1 working days after receipt or the fault developing by email to info@alcoholconcierge.co.uk. Your cancellation notice must quote your name, address, the name or a description of the Goods, a brief description of the problem, fault or damage and your order reference number.
Upon receiving your cancellation notice, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then immediately return the Goods to us. We reserve the right, at our option, to collect the Goods from you. If we wish to collect the Goods we will notify you of when they will be collected by us.
If your order is missing an Item and have not been made aware of the missing product. You will be entitled to a full refund or the Item re-delivered to you within 48 hours (subject to stock availability) for free.
Incorrectly priced or described Goods
Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those Goods to you.
If we discover the error before sending you a Confirmation Notice we will at our discretion, either reject your order and notify you of such rejection, or inform you as soon as possible and give you the option of cancelling your order or reconfirming it at the correct price and/or description. If we give you the option of cancelling your order or reconfirming it at the correct price and/or description but either cannot contact you or do not receive your response within 14 days of sending you notification (whether or not you receive it), we will reject your order.
If we discover the error after sending you a Confirmation Notice we may, at our discretion and without incurring any liability to you, cancel the Contract provided that the error is, in our reasonable opinion, obvious and unmistakable and could have reasonably been recognised by you. We will notify if we cancel the Contract.
If your order is cancelled or rejected and you have already paid for the Goods, you will receive a full refund in accordance with clause 3.7.
The Goods may be sent to you in installments. You may cancel the outstanding part of your order and receive a refund, if you have already paid, of the purchase price of the outstanding Goods in accordance with clause 3.7.
Processing refunds
We will examine any returned Goods and will notify you about your refund or replacement item via email within a reasonable period of time. We will usually process a refund or delivery of a replacement item as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you are entitled to it. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the Goods.
We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning or collecting the Goods in the event that the Goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the Goods have not been returned with its original packaging. This does not affect your statutory rights.
Questions, Notices or Complaints
If you have a comment, question, concern or complaint about any Goods you have purchased from us, please contact us via email at (info@alcoholconcierge.co.uk) or by post at (Alcohol Concierge, Chester House, 81 – 83 Fulham High Street, London, SW6 3JA). We aim to contact you within 7 days.
All notice should be sent to the above details; please ensure you cover postage fees for post.
If we need to contact you, we will do so electronically.
We may post notices on the website for all users to read.
Website Use
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Alcohol Concierge or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.
The content of the Website is protected by copyright (including design copyrights), trademarks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks utility models, semi-conductor topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to Alcohol Concierge Ltd (trading as Alcohol Concierge), moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world) and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors.
You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
You acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content.
No licence is granted to you in these Conditions to use any of our trademarks or those of our affiliated companies.
Goods sold by us and Website content may be subject to copyright, trade mark or other intellectual property rights in favour of third parties. We acknowledge those rights.
All content on this site, including, but not limited to: Informational content, graphic images and program code such as html and JavaScript are the copywrited material of Alcohol Concierge may not be reproduced in any manner without the expressed written consent of Alcohol Concierge.
Registration
To register with Alcohol Concierge and purchase goods from our Website you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
We reserve the right to:
Decline a new customer registration or suspend a customer’s account at any time and at our sole discretion.
We reserve the right, in our absolute discretion, to terminate your access to all or part of the services with or without notice.
We reserve the right in our absolute discretion to discontinue the Website or services, or any part thereof, at any time, with or without notice.
When registering on the website you:
Must choose a username and password. Be aware it is your responsibility to keep your log in details private and that you are responsible for any action taken on our website using your Log in details.
Must not disclose your password to anyone.
Must change your password if you feel your password has been compromised.
You authorise us to transmit your name, address and other personal information supplied by you (including updated information) to obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity.
We reserve the right to terminate an agreement formed with you and to suspend or terminate your access to the Website immediately and without notice to you if:
We detect and action of fraudulent activity.
You breach the terms and conditions.
You fail to make payment to us when due.
When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.
Limitation, Liability & Indemnity
Notwithstanding any other provision in the Conditions, nothing will affect or limit your statutory rights; or will exclude or limit our liability for:
Death or personal injury resulting from our negligence.
Fraud or fraudulent misrepresentation.
Action pursuant to section 2(3) of the Consumer Protection Act 1987.
Any matter for which it would be unlawful for us to exclude or attempt to exclude our liability.
We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for the below mentioned losses which you have suffered or incurred arising out of or in connection with the provision of any matter in these terms and conditions even if such losses are foreseeable or result from a deliberate breach by us or as a result of any action we have taken in response to your breach.
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings).
Any loss of goodwill or reputation; or
Any special or indirect losses; or
Any loss of data.
Wasted management or office time.
Any other loss or damage of any kind.
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these terms and conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority.
This clause does not affect your statutory rights as a consumer.
Force Majeure
We shall have no liability for delays or failures in delivery or performance of our obligations to you resulting from any act, events, omissions, failures or accidents that are outside of our control (‘Force Majeure’), which, without limitation, include:
Strikes, lock-outs or other industrial action.
Shortages of labour, fuel, power, raw materials.
Late, defective performance or non-performance by suppliers.
Private or public telecommunication, computer network failures or breakdown of equipment.
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or extreme weather conditions.
Acts, decrees, legislation, regulations or restrictions of any government.
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Other causes, or unforeseen circumstances beyond our reasonable control.
Our service will be deemed to be suspended or unavailable during the period of that event of Force Majeure continues. We will notify you at our nearest convenience of the extension time our service to resume to normal during the period. We will use our reasonable endeavours to minimise any delay caused by Force Majeure or to find the best solution by which our obligations may be performed despite the Force Majeure event. We shall promptly notify you of any Force Majeure event giving details of it and (where possible) the extent and likely duration of any delay.
If Force Majeure continues to cause a delay or non-performance for 30 days from the date when we originally notified you of the Force Majeure, either you or us may, contact by written notice to the other, to terminate the contract with immediate effect upon service.
Privacy Policy
We shall be entitled to process your data in accordance with the terms of our Privacy Policy.
Please view this document for further information. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998 (as amended).
We may contact you by phone or by text about your order. Registration data and certain other information about you is subject to our Privacy Policy.
We recommend that you read our Privacy Policy before you accept these Terms and Conditions.
Third Party Rights
As a convenience to Alcoholconcierge.co.uk customers, the (WEBSITE) includes links to other web sites or material which are beyond its control. (WEBSITE) is not responsible for content on the Internet or World Wide Web pages and/or any other site outside the (WEBSITE) Site.
Intellectual Property
The content of the Alcohol Concierge Website is protected by copyright (including design copyrights), trademarks, database and other intellectual property rights. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from Alcohol Concierge.
You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.
No license is granted to you in these Terms and Conditions to use any trade mark of www.alcoholconcierge.co.uk or its affiliated companies.
External Links
All external are for your own convenience and to provide increased value, and Alcohol concierge do not take responsibility for what is presented on the external pages.
It is at your sole discretion and risk to use the links provided.
You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources.
We only promote links through our website site for advertising reasons and do not review or endorse and are not responsible or liable in any way.
If for any reason the third party page displays any content that we do not approve of, we reserve the right to remove the link without any notice.
Linking to the website
You must obtain our written consent before you create a link to our website from another website, document or any other source of documentation.
Links to our website must be:
Directed to the Website’s homepage.
Established from an approved website or document.
Advertised in a way that is fair and legal and does not damage our reputation or take advantage of it.
Established in such a way that does not suggest any form of association, approval or endorsement on our part where none exists.
The website that contains our link must no contain content that is offensive, controversial, infringes and intellectual property rights or other rights of any other person or does not comply in any way with the law in the UK and the law in any country from which they are hosted.
We do not have to inform you if the address of the Website homepage changes, it is your responsibility to ensure that any link you advertise or provide for direction to our homepage is accurate at all times.
We reserve the right to withdraw our consent without any notice and without providing a reason. You must remove the link immediately and inform us once this has been done upon receiving notice.
Entire Agreements
The terms of the Contract may not be varied except by agreement in writing by the Company.
The contract represents the entire agreement between us (Alcohol Concierge) in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
Both parties acknowledge that, in entering into a Contract, they agree to these terms and conditions.
Each party acknowledges that in agreeing to enter into the Agreement it has not relied on any representation, warranty or other assurance except those set out in the Agreement.
Governing Law and Jurisdiction
The Contract of sale shall in all respects be governed by and construed in accordance with English Law and shall be subject to the jurisdiction of the English Courts.
The Website is controlled and operated in the United Kingdom.