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Delivery & Returns
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Delivery Service
Our delivery service is simple;
We aim to deliver to you as soon as possible with the option to pre order for a future date.
We try to deliver within the hour, we promise to communicate with you so you know where your order is.
- Standard Delivery charge is £5.99
- 20% of the bill will be added for Late night orders (11.30pm to 7am)
- We will confirm delivery when payment is completed
- Our driver will only wait 15 minutes after expected time of arrival (after this time you will be charged a delivery charge plus 5% admin fee)
- We only cover the greater London area
- YOU MUST BE OVER 18 WITH VALID IDENTIFICATION
Returns and exchanges
There are a few important things to keep in mind when returning a product you purchased.
- You need to notify us of the request to return or exchange a product within 7 days of receiving the order
- Your notification must written and sent to us via email (info@alcoholconcierge.co.uk)
- Do not open the packaging
- We will exchange a product as soon as we can if we delivered the wrong product or it is a defected product
- If you would like to change a product please contact us via email, we will send you another delivery slot with the new item. You will be charged a delivery fee for the new item
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